Contempt, Caffeinated.The Coffee Shop Rules of Etiquette Questions? Submit your stories!
- Me: Hmmm, that's an interesting question. I'll try to find the kind of thoughtful response this deserves while I browse my dashboard.
- Me: Haha, you're too big to fit in that cup, kitty.
- *A month passes and I become too embarrassed to respond late.*
Venti Peppermint Mocha, extra cinnamon powder and whip plus, (the kicker), 8 honeys.
Twice a day. Boo.
thewomanandthebell asked: I work at a Barnes and Noble cafe "that proudly serves Starbucks". Yesterday we had a book fair and if someone bought a hot chocolate the proceeds would go to a local high school. This one lady orders a drink and then asks about the hot chocolate and orders a large one. She wasn't even a part of the book fair. She just wanted to donate money to the high school. And then she left a dollar for a tip (which is a big deal since we're not allowed to have a tip jar).
I love fund raisers like that! That’s truly awesome!
I work at a licensed store inside of a Target, in a town where there is only one other Starbucks. We help each other out a lot. We lend each other supplies and even machinery on a regular basis, so I see it as more of a friendship than a rivalry. I have a healthy respect for the probably 15% more business they do, but we do just 15% less business with one Mastrena, one steaming wand, one blender, and usually one barista working all stations…and let me just say, we are awesome. So, the other day I stopped in to the other store to look at the holiday merchandise, since we don’t get all of it. And I was just browsing when I see none other than one of my really obnoxious regulars, who walks up to the counter and starts complaining that he came to my store the other day and ordered an americano, which tasted metallic and he wanted to know why that might be. The barista at the front started going on about how we aren’t a real Starbucks and she doesn’t think we even use filtered water. This girl went on for 30 seconds discrediting everything we do at my store so that every customer in the place could hear her. I don’t understand. Anytime one of their customers complains to me about them, I just apologize and excuse them by explaining that they’re usually a little busier than us and it’s more likely that mistakes will happen when you’re busy. Why the licensed store hate??
twice-a-day regular. trenta green iced tea. no water. light ice. 15 honeys.
I hate her so much, I’m not allowed to cash her out.
Anonymous asked: There's a customer who comes in and gets a grande decaf five shot americano. I'm usually like "???" whenever I see the order on bar. I just don't get the point in it.
… I just don’t understand…why even bother?
I do a large amount of the volunteer work in my store (Part of the reason I started working for Starbucks). When whatever I’m donating and serving coffee too is within 10 miles of my store (Sometimes I’m driving an hour away, sometimes I’m in town) I will go back and forth to fill my coffee travelers up when they run out. Our coffee brewers are off to the side of the back of line so no one is in anyone’s way when filling coffee. One night I was filling two travelers up with coffee. I wasn’t in Starbucks uniform, I was in a completely different colored shirt that had the fundraisers name on it and pants. There was no line and a barista stationed at the front register with a smiling face. A customer walked in and approaches the counter directly behind me and cleared his throat. When I didn’t turn around, he got angry and yelled, “EXCUSE ME, why the hell aren’t you helping me?!” I turned around, baffled, and replied kindly that I wasn’t on the clock but was actually preparing for a fundraiser for cancer but that the barista at the register would be happy to take his order. He through his hands in the air and replied, “So, you aren’t going to take my damn order? What kind of shitty service is this?!”
All I could do was walk to the register a whole foot away (With this angry man in tow) and introduce him to the girl who had been standing there patiently waiting for him to notice her to place and order. He proceeded to roll his eyes at me and bark his order at her and then request that the dedicated bar barista make his drink before the other six drinks in line. Yeah. No.
One busy night when I came back from a lunch break my Drive Thru barista requested my assistance at the window. Before I could even get my head out the window, the couple in the car began screaming. And yes, I do mean screaming (The poor cars behind them even apologized for what happened..)
First, they told me they knew who I was and proceeded to call me by the name of a supervisor who resembles me that hasn’t worked at our store in an extremely long time and tell me that they hated me. I politely told them I was not this person and introduced myself to them. They waved it off, I guess thinking i was lying, and began yelling some more at me about how terrible I am. I tried to ask what the problem was because I wanted to fix the issue for them and instead of telling me, they started shouting about how I was a Bitch and they KNEW I was in control of the store orders (I’m not) and this was all my fault (I was still not being told what was wrong) and how much they hated me and always have. Let me note, before this meeting I had never even seen these customers before in my life. For 10 minutes they yelled, and I was unable to speak more than telling them my GMs name and asking them to please come speak to her the next day (they never did). They sped off with one item they had bought and the recovery certificates and still never explained what the issue was. I later found out we had been out of one of the pretzels they wanted…
bangarang-rachel asked: We've also had customers, around Christmas, put a $20 in our tip jar, and a few of us even get Christmas cards and $25 from one of our customers. So that's one of the good things about the holiday season in my store.
That’s so sweet! I actually had a customer today who gave me and two of my partners each a $5 coupon for Longhorn Steakhouse.
spazzycloud asked: We have a guy come in our DT and asks for a Venti vanilla soy latte with 12 Splenda. It's a pain in the butt to open12 packets and the cloud of fake sugar dust is ghastly
Ugh! I hate that. Like those 12 splenda are so much better for you than just plain-old sugar! Our bodies know how to process sugar. Splenda has aspartame in it and that stuff can kill you.
Love this website! I have seen some ridiculous drink orders in my time, but I felt I had to share this one I got last week. A girl ordered a Trenta Iced Tea with *30* pumps of Classic Syrup. I was so sure I’d heard her wrong I had to ask, “Excuse me?” and had her repeat it before I wrote it on the cup!