Have you ever caught a customer looking at questionable content while surfing the internet in your cafe?
How bad was it? How did you guys handle it?
Your Barista Hates You.
Contempt, Caffeinated.
The Coffee Shop Rules of Etiquette Questions? Submit your stories!
May242013
12PM
Anonymous asked: Porn in the drive thru trash
Omg! Were they looking at it while waiting for their drink? I just don’t understand how that even happens!!
May232013
![fuckyeahretailrobin:
[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right. Top Text: “Customer is short 15 cents” Bottom Text: “Tries to reach into tip jar for said 15 cents”]
—————
So where I work, we have a tip jar by the register, which provides more incentive for us to be super nice and smiley to our customer in hopes of earning more tips to take home on payday in addition to our paychecks. (And trust me, it’s nice taking home an extra $50-70 a pay period.)
ANYWAYS! An older lady comes to my counter, her total was $5.77, and instead of handing me the next dollar up, of which I saw plenty of in her wallet, she first hands me a five and then proceeds to count change, only to find she was 15 cents short. So instead of just giving me a $1, she tries to reach into the tip jar, going, “I’ll just get the rest out of here.” I replied, “Ma’am, that’s the tip jar.” And she proceeds to throw a fit and ask why it was such a big deal, her taking from the jar. I ended up telling her it was fine that she was 15 cents short and just sent her on her way.
I’m sorry, but that’s the money I’ve been working hard for, and I’m not going to essentially pay for part of your purchase.](http://25.media.tumblr.com/89e6b7a3795aa9feafccb1599cf09af9/tumblr_mn6jfos5AL1qm3qzeo1_400.jpg)
[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “Customer is short 15 cents”
Bottom Text: “Tries to reach into tip jar for said 15 cents”]—————
So where I work, we have a tip jar by the register, which provides more incentive for us to be super nice and smiley to our customer in hopes of earning more tips to take home on payday in addition to our paychecks. (And trust me, it’s nice taking home an extra $50-70 a pay period.)
ANYWAYS! An older lady comes to my counter, her total was $5.77, and instead of handing me the next dollar up, of which I saw plenty of in her wallet, she first hands me a five and then proceeds to count change, only to find she was 15 cents short. So instead of just giving me a $1, she tries to reach into the tip jar, going, “I’ll just get the rest out of here.” I replied, “Ma’am, that’s the tip jar.” And she proceeds to throw a fit and ask why it was such a big deal, her taking from the jar. I ended up telling her it was fine that she was 15 cents short and just sent her on her way.
I’m sorry, but that’s the money I’ve been working hard for, and I’m not going to essentially pay for part of your purchase.
May172013
Anonymous asked: I applied for a job at Starbucks a few days ago and I know that I should follow up and call them if I want a chance at getting an interview. But what would I say?
Say the exact same thing you would if you were following up on an application for any other job. “Hi, my name is ________. I applied here recently. I was just checking to see if there were any open positions you were looking to fill.”
The way our application system works is that once it’s there, it’s there for a certain length of time (90 days, I think?) If a position becomes available, the Store Manager can open up and see all applications that are present for that store. He or she will then select several candidates and call to set up an interview.
If you get an interview, arrive dressed professionally (khakis or black pants and a black or white button up shirt is Starbucks dress code so that could win you some favors!) but above all, be yourself! Most store managers check for qualifications (a history with food service, customer service, or cash handling is a plus), ability to learn and adapt to new environments, and they probe to see how you might fit with the team that already exists at that store, so showing your authentic self is a must because if you get hired and you come in acting a complete 180 from how you were when you were interviewed, that doesn’t look good for you.
I do wish you the best of luck and I hope you get to join the Starbucks family. Despite the complaining that goes on in this blog, I truly enjoy being a barista and I’m sure there are plenty of people who would agree.
May152013
Starbucks Faster - A Guide for Starbucks Partners: Customers like you more than you think
Anecdotes from my store
One of the partners who quit during the last managerial regime change recently dropped by a few months back. He sat in the cafe for a while studying for an exam. This is what he said about his experience:
“Everyone kept talking to me — they’d asking how I was doing,…
A very interesting read.
May122013
So I’ve had several submissions lately that have bothered me.
It is one thing to point out the unhealthy nature of drinks that people order. That’s legitimately a problem.
It’s another thing entirely to fat-shame customers. No, being overweight is not healthy. It comes with plenty of health risks that I’m sure the people are well aware of. But there are many people who are overweight due to reasosn completely outside of their control and they get shit for it every day. It is painful and it is not something that I will allow on this blog.
I will also not allow slut-shaming and the use of sexually violent words.
If you can’t accept this, or are annoyed or offended by this, I humbly invite you to unfollow this blog. But if you submit any stories to my blog that contain any of the above, I will not hesitate to block you.
May92013
Anonymous asked: My bigger pet peeve is hen someone looks at the coffee wall for 5 minutes and then walks empty handed up to the register and asks me to get them a poun of coffee. YOU WERE JUST THERE!!
This one drives me nuts too!! I’m not your maid!
3AM
Anonymous asked: I hate people who say "eye talian roast" or "arteashan sandwich"
May82013
(Source: justinrripley, via longbttom)
May72013
Ahahaha
Iced coffee is spot on
Not sure if I’ve already put this here or something like it… either way, here ya go!
(via lettheriptidetakemeaway)
1PM
Ya, that's a frappuccino
- Me: What can I get started for you?
- Lady: A chocolate chip.
- Me:
- Me:
- Lady:
- Me: A drink? Because this location doesn't sell Chocotlate Chip cookies, unless you want to buy one from Food Ave, which is right around the corner.
- Lady: No. A Chocolate kids drink.
- Me: So a Double Chocolatey Chip Frappuccino?
- Lady: No. The Creme drink. *points to menu behind me*
- Me: That's the Double Chocolately Chip Frappuccino.
- Lady: It doesn't have coffee, right?
- Me: No. Which is why it's under CREME which is under the FRAPPUCCINO side of the menu.
May62013
My team after Day 3 of Frappuccino Happy Hour. Note my victory fist.
1PM
victory-ismyname
This week has been hell *ugh*
May42013
2:40 PM
Customer: Can I have 2 venti vanilla bean frappuccinos?
Me: Sure, that will be $8.90.
Customer: Aren’t that half off?
Me: No, its start at 3.
Customer: *Looks at her phone* “Oh…well i’ll be back then.” and walks away.
Really? If you knew there was a happy hour…wouldn’t you know the time?
1:30 PM
Customer: Hi, I was just wondering if you guys were doing happy hour?
Me: *Points to LARGE SIGN next to the menu board* Yes…
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