I used to work in one of the busiest stores in Southern California. Like, I’m talking closing in on $10,000.00 daily. Line always to the back of the store, 2 constant regs, 3-4 baristas always, 1 person on warming, 1 expiditor, in the middle of a tourist site, foreigners EVERYWHERE, cups STACKED in towers on both cold and hot bar. (i just transferred to a new store, yayyyyyy) But one of the worst things was when people, knowing how insane it is for us, after waiting 20 minutes in line, would get all batshit crazy with their drinks. You know, the ones with the paragraphs written on their cups with specifications. OR the super picky ones who take one sip and say “this doesn’t taste like nonfat!” WHAAAAT? So I had this lady who wanted a bone dry cap. Cool. Got it. So I make it. She wants it dryer. Fine, I’ll allow the remake even though theirs 50 cups on my damn bar. I start making it and she says she wants to watch me make it. OKAY BITCH FINE. Literally took 3 pitchers to get her damn foam the way she wanted it and at the end she wanted me to add some milk. As in, NOT BONE DRYYYYYY. The customers behind her were looking agitated as they had to wait even longer for their drinks so when I handed it out I purposely sarcastically said “Sorry for the wait guys! Making a perfect cappuccino takes a little extra time sometimes!” And gave her that smile, you know the one, the “I hate you bitch but take your damn drink and leave” Anyway, if you want your drink crafted a certain way that takes time to perfect, try not going to a high volume store and your barista won’t hate you.
Contempt, Caffeinated.The Coffee Shop Rules of Etiquette Questions? Submit your stories!
whenthesun-foundthemoon asked: Hi, I just wanted to thank you for everything you do. Not only do you work at what I'm assuming is a full time job (or maybe part time while you're at school I'm not sure), you obviously love your job a lot and put a lot of care and effort into your work (it's easy to tell by the way you talk about coffee and drinks and good customers), AND in addition to that you run this blog, which I enjoy reading every day. That's just amazing to me. So thank you! And I hope you have a wonderful day.
Thank you so much! And yeah, I actually work full time at Starbucks in addition to school. When I started working at Starbucks, I really just wanted a paycheck. In time, it became a passion. I’m glad it shows. And again, thanks for the kind words! I needed them. :)
Anonymous asked: My thoughts on the assholes who like to hang over my bar: Don't fucking watch me make your drink bitch! I was TRAINED. I WILL GIVE YOU DECALF
Anonymous asked: I have a coworker who is very feministy and had some guy be a complete doucheface to her. She literally said, "I have the right to refuse service to anyone and I will not tolerate someone who is as rude to me as you are being" and walked to the back to tell my SM who is a sassy gay mofo and he just high fives her and says "you go girlllll" Baristas, you don't have to take shit. And if ever, just ask your shift to handle the customer. Don't let some asshole demean you.
Hell yeah! Stand up for yourself! You’re a human being and you shouldn’t be treated as anything less!
edykinz asked: I honestly have always gone to DD because it's cheap and I normally just get a hot chocolate because I'm not a coffee person. I'm living in a trendy city now and a lot of my friends go to Starbucks and I HATE the people that will go in a store with their friends and not buy anything but still hang out, so I buy a water bottle at the very least. I'm going to try to start drinking coffee, but I really have no clue what to get and I would hate to upset anyone. What is your suggestion??
Get a hot chocolate! Our hot chocolate is delish!
Anonymous asked: Hi! What is the most caffeinated drink at Starbucks?
I don’t work for Sbux but I’ve been a regular at my neighborhood store for about 3 years. Today on his way out, the store manager sits at the table next to me and begins making small talk. Next thing I know, he’s telling me all about his juice powder “side-business” and hands me a free sample, tells me he doesn’t even drink coffee anymore. At a loss for an appropriate reaction, I took the sample. I am obviously never drinking it, but just to make sure: this is totally not kosher, right? I’m thinking about possibly reporting him to corporate.
Yes… that is definitely inappropriate and should be reported.
Anonymous asked: Speaking of long pull shots... seems like people who like long pull shots are all jackasses, as I've only met one person who orders them and that person is a regular jackass. I hate to lump all possible long pull people into the same category but you can only come to one conclusion with that kind of dedication/obsession/assholery.
Long shots are just gross. I don’t know why anyone would want them.
Anonymous asked: most annoying regular we get: venti vanilla bean frappuccino, 2 scoops protein powder, extra ice, double blended, no whip, "and can you pour it in a trenta cup and the rest in a tall cup". SS are divided on whether you can refuse to pour it in a trenta (plus the excess in a tall) for her, leading to an inconsistency with service. OH and the best part? She'll come through the drive-thru with "I'll just have my regular." I make her say the entire order each time. ugggggggggh
Just say yes rule aside, I’ve heard several store managers refuse to put something in a Trenta that wasn’t iced coffee, iced tea, or refreshers.
Anonymous asked: That link is pornographic what is going on
My bad… I have filters that must have blocked it. I’ll take it down.
Anonymous asked: Hey there! I really wanna go into my local Starbucks and get a drink but I don't know what I'll like so I don't because I don't want to stand at the counter for ages trying to decide and get annoying, or order something really complicated :( Have you got any recommendations that are easy for the barrister to make and that aren't really expensive? Thanks! <3
Go when they’re slow… tell the barista you’ve never been there and describe some of the flavors you like. Typically, I start people off with a white mocha. It was the drink that eased me into coffee, and I branched out from there.
Anonymous asked: i almost always use tall, small, grande, medium, venti, large interchangeably. i just repeat back what the customer says, it causes less confusion in my opinion. what DOES irk me though are long shots and people who spill everything and anything on the condiment bar and just walk away. i mean is it that hard to just do a nice courtesy wipe with a napkin..
Long shots take FOREVER. And I don’t know how hard it is to at least let us know that you spilled something… I mean fuck… you wouldn’t just leave it if you spilled it at your house!
Anonymous asked: I may have unintentionally pissed off a barista. I got a tall skinny peppermint mocha and three vanilla bean scones. I later went up to get a free tea refill. She started going on about the rules, but I got the refill after pulling up the MSR terms.
Even though you were technically right, nobody wants to have policy recited to them…
Anonymous asked: Are there any normal menu items you hate making? (besides fraps)
Caramel Apple Spices.
Anonymous asked: I know the majority of the complaints are about customers but can I just say it sucks when you have a shitty shift manager? The one that I am currently closing with tonight is lazy and just sits in the back doing "dishes" when infact I know he's in the back on his phone. So I close the store down by myself.
I’ve dealt with plenty of that, too! It sucks, and there’s little you can do… especially if that person is the SM’s favorite…
And worse than a shitty shift: A shitty SM. I’ve dealt with those, too.
And shitty DMs…. There was one point where I literally had no superior I could go to because all of them were equally shitty.